Herzberg called items that make people feel positive about their jobs ______ and items that people expect in their jobs ______.

A) motivators; negative factors
B) negative factors; motivators
C) motivators; hygiene factors
D) hygiene factors; motivators

Hygiene Factors

Aspects of a job that can cause dissatisfaction if absent, according to Herzberg's motivation-hygiene theory, including salary, company policies, and working conditions.

Motivators

Factors that stimulate energy in people to be continually interested and committed to a job, role, or subject, and to exert persistent effort in attaining a goal.

Negative Factors

Elements or conditions that can cause harm, hinder progress, or create adverse effects in a given situation or environment.