Asked by Julianne Marie on May 09, 2024

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From a customer's perspective, value reflects

A) the need for value and the perception of value.
B) explicit versus implicit value.
C) the relationship of benefits to costs.
D) the balance between needs and wants.
E) the need for product improvement.

Customer's Perspective

A view or opinion held by consumers about a product, service, or brand, based on their personal experiences and expectations.

Value

The perceived benefit or satisfaction that a consumer receives from a product or service in relation to its cost.

Benefits to Costs

Refers to evaluating the advantages and disadvantages or gains and expenses associated with a decision, project, or purchase.

  • Acknowledge the significance of customer value and approaches for providing it.
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EN
Eduardo NievesMay 16, 2024
Final Answer :
C
Explanation :
Value, from a customer's perspective, is determined by the relationship between the benefits they receive from a product or service and the cost they pay for it. This means that they weigh the perceived benefits against the perceived costs, and decide whether or not the product or service is worth the price. Therefore, choice C is the best answer.