Asked by Natalia Shkuratova on Jul 11, 2024
Verified
Flight delays due to severe weather prevented the product samples from reaching your customers in northern Ontario.Which of the following is the BEST response to customer queries?
A) You will not receive the new product samples on time.
B) The new product samples are on their way to you.
C) The arrival of our new product samples has been delayed by severe weather.The new delivery time is Friday morning.
D) You will have to wait only three more days for the new product samples.
Flight Delays
A situation where an aircraft departs or arrives later than its scheduled time.
Severe Weather
Extremely harsh or hazardous weather conditions, such as tornadoes, hurricanes, or blizzards.
Customer Queries
Questions or concerns raised by customers regarding a product, service, or policy, requiring a timely and accurate response.
- Discover proficient techniques for conveying negative feedback or unpleasant news in a way that comes across as neutral or positive.
Verified Answer
SD
Sefia DedefoJul 13, 2024
Final Answer :
C
Explanation :
Choice C provides a clear explanation of the reason for the delay and gives a specific new delivery time. It also acknowledges that there has been a delay without making any promises that cannot be kept. Choice A sounds negative and unhelpful, while choice B is too vague and does not give any information on when the samples will arrive. Choice D implies that the delay is not significant, which may not be accurate or helpful to the customer.
Learning Objectives
- Discover proficient techniques for conveying negative feedback or unpleasant news in a way that comes across as neutral or positive.