Asked by Kenrick Mendez on Jul 13, 2024
Verified
DailyHomes, a global lodging service provider, has set standardized rules for all its managers. In addition to manuals that outline the company's routines in detail, the managers are given scripted greetings to give to customers and scripted methods of behavior. Which of the following is likely to be true in this scenario?
A) Managers will be able to develop contextual variance in their behavior.
B) DailyHomes will be able to use feedback and learning systems to empower its managers.
C) The routines followed would lack rigidity.
D) There will be a lack of flexible working practices.
Bureaucratic Control
Control accomplished through rules and routines.
Standardized Rules
Established and uniform procedures and criteria that apply to all relevant parties in a given context to ensure consistency and fairness.
Scripted Greetings
pre-written messages used in customer service settings to ensure consistency and efficiency in communication with clients.
- Acquire knowledge on the subject of normative, output, personal, and bureaucratic control mechanisms within organizational frameworks.
- Comprehend the influence that organizational values and control mechanisms exert on company functions and employee actions.
Verified Answer
VG
Varniraj GajeraJul 16, 2024
Final Answer :
D
Explanation :
Given the standardized rules, detailed manuals, and scripted greetings and behaviors, there will be a lack of flexible working practices as everything is pre-defined and leaves little room for adaptation or personal judgment.
Learning Objectives
- Acquire knowledge on the subject of normative, output, personal, and bureaucratic control mechanisms within organizational frameworks.
- Comprehend the influence that organizational values and control mechanisms exert on company functions and employee actions.
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