Asked by Manisha Reddy on May 10, 2024
Verified
Companies should strive to delight their customers all the time.
Customer Delight
The result of exceeding customer expectations to a significant degree, creating a highly positive emotional response.
- Recognize the significance of customer satisfaction and its impact on loyalty and advocacy.
Verified Answer
SL
Sidney LittleMay 10, 2024
Final Answer :
False
Explanation :
While aiming to delight customers can be beneficial, constantly striving to exceed expectations can be unsustainable and lead to diminishing returns. It's more effective to focus on consistently meeting customer needs and solving their problems efficiently.
Learning Objectives
- Recognize the significance of customer satisfaction and its impact on loyalty and advocacy.
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