Asked by Ashley Sanchez on Jun 15, 2024
Verified
Call center manager Charlie has a strong performance orientation value. Therefore, he is likely to:
A) be quite confrontational when a customer is unrealistic.
B) treat male and female workers at the call center differently.
C) encourage high standards of excellence at the call center.
D) set high work standards for himself and low standards for others.
Performance Orientation Value
The relative importance placed on achieving high levels of performance and excellence, often reflected in the culture and goals of an organization or individual.
High Standards
Expectations that are significantly above average or what is considered the norm.
- Acquire an understanding of how cultural ideologies influence organizational governance and individual employee conduct.
- Identify how cultural intelligence and sensitivity can improve leadership in global contexts.
Verified Answer
AW
Audrey WilkinsJun 18, 2024
Final Answer :
C
Explanation :
A strong performance orientation value typically leads to encouraging high standards of excellence, as it focuses on achievement, excellence, and success.
Learning Objectives
- Acquire an understanding of how cultural ideologies influence organizational governance and individual employee conduct.
- Identify how cultural intelligence and sensitivity can improve leadership in global contexts.
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