Asked by Brenna Caldwell on May 27, 2024
Verified
_____ are assumed to be granted willingly, so a forceful, accusatory tone is inappropriate.
A) Persuasive claims
B) Inductive claims
C) Routine claims
D) Relational claims
Routine Claims
Standard requests or complaints made by customers regarding products or services.
Accusatory Tone
A manner of speaking that implies blame or holds someone responsible for something in a negative way.
Persuasive Claims
Statements designed to convince or influence an audience to accept a particular viewpoint or take a specific action.
- Identify the disparities between persuasive claims and routine claims in terms of their communication styles.
Verified Answer
SJ
Sandra JoshyMay 28, 2024
Final Answer :
C
Explanation :
Routine claims are typically requests for action or information that are assumed to be granted without much resistance. Therefore, a polite and respectful tone is usually more effective than a forceful or accusatory one.
Learning Objectives
- Identify the disparities between persuasive claims and routine claims in terms of their communication styles.
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