Asked by Sofia Uzquiano on Jul 17, 2024
Verified
After listening to Hailey, a new employee, discussing a past due account with a patient, Lynda quietly takes Hailey aside and suggests a more diplomatic way to have handled the situation. Hailey thanks Lynda for the suggestion and says she will remember it in future conversations with patients. What professional characteristic is Hailey displaying?
A) Knowledge
B) Persistence
C) Acceptance of criticism
D) Teamwork
E) Professional appearance
Acceptance Of Criticism
The ability or willingness to receive and constructively respond to evaluative or corrective feedback.
Diplomatic
Pertaining to the conduct of relations between nations, often involving negotiation and representation.
Past Due Account
A financial account that has not been paid by the deadline.
- Discern the qualities and relevance of knowledge in the workplace environment.
- Comprehend the concept of self-awareness within a professional environment.
Verified Answer
JZ
Jeffrey ZaferisJul 19, 2024
Final Answer :
C
Explanation :
Hailey is displaying acceptance of criticism by thanking Lynda for the suggestion and stating she will remember it for future interactions, indicating she is open to feedback and willing to improve.
Learning Objectives
- Discern the qualities and relevance of knowledge in the workplace environment.
- Comprehend the concept of self-awareness within a professional environment.
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