Active or empathetic listening:

A) is a focused one-way process.
B) involves only 30 percent listening.
C) involves clarifying the message received.
D) requires little work on the part of the listener.

Active or empathetic listening involves clarifying the message received. It is a two-way process where the listener shows interest and concern, asks questions, and paraphrases to ensure understanding. It requires effort and attention from the listener. Option A is incorrect because it is not a one-way process. Option B is incorrect because it involves 100 percent listening. Option D is incorrect because it requires effort and work from the listener.