According to Michael Hammer, which of the following is NOT a key characteristic of a work process?

A) Customers are the ones who really count.
B) Everyone is rewarded equally.
C) Everyone must share a common goal.
D) The focus is on accomplishments, not activities.
E) Tasks are viewed as a group rather than in isolation.

Work Process

The structured set of activities and tasks undertaken by individuals or teams to produce a specific outcome or product in a professional setting.

Michael Hammer

A thought leader and author best known for his work on business process reengineering, which rethinks and radically redesigns business processes to achieve dramatic improvements in productivity and efficiency.