Asked by Ashley Jackson on Apr 24, 2024
Verified
A facet of summarization is:
A) highlighting key aspects of discussions.
B) exploring topical areas in depth.
C) using incongruent responses to improve client satisfaction.
D) eliciting limited information from the client.
Summarization
The act of condensing information into a compact, comprehensive format, highlighting key points and main ideas.
Highlighting
Emphasizing or making certain aspects or details more noticeable or important.
Incongruent Responses
Responses or reactions that do not match the situation or the emotional state expected, often indicating underlying issues.
- Acquire insight into the techniques and positive outcomes of employing summarization in client interactions for improved clarity and focus.
Verified Answer
ZK
Zybrea KnightMay 02, 2024
Final Answer :
A
Explanation :
Summarization involves condensing and highlighting the key aspects of a discussion or information. This helps to ensure understanding, identify main points, and provide clarity. Option B is more related to deep diving or exploring a particular topic, while option C and D are not related to summarization.
Learning Objectives
- Acquire insight into the techniques and positive outcomes of employing summarization in client interactions for improved clarity and focus.