Asked by Mike Tyson Bing Bong on Jul 15, 2024
Verified
A cable TV company redesigned jobs so that one employee interacts directly with customers, connects and disconnects their cable service, installs their special services and collects overdue accounts in an assigned area.Previously, each task was performed by a different person and the customer interacted only with someone at head office.This change is an example of:
A) increasing job enrichment by establishing client relationships.
B) encouraging self-reinforcement.
C) introducing job rotation.
D) increasing job specialization.
E) None of the answers apply.
Job Enrichment
A method of motivating employees by giving them more responsibility and variety in their jobs.
Established Client Relationships
The development of long-term connections and rapport with clients, characterized by trust and mutual understanding.
Overdue Accounts
Accounts that have not been paid by the due date, often resulting in penalties.
- Gain insights into different approaches to job design and how they affect the motivation and performance of employees.
Verified Answer
MS
Matthew SamahaJul 21, 2024
Final Answer :
A
Explanation :
By redesigning the job so that one employee interacts directly with customers, the company is increasing job enrichment by establishing client relationships. This allows the employee to have a bigger impact on the customer's experience and can lead to greater job satisfaction.
Learning Objectives
- Gain insights into different approaches to job design and how they affect the motivation and performance of employees.