You should identify the extension when transferring a call.

Identify Extension

The act of recognizing or determining an extension or expansion in a particular domain, such as a file format, a project scope, or a deadline.

Transferring Call

The process of moving a telephone call from one line or extension to another within the same system.

Comprehend the critical role of professional behavior in telephone and digital dialogues.

Verified Answer

Final Answer :

True

Explanation :

Identifying the extension ensures the call is transferred to the correct person or department, improving efficiency and customer service.

Learning Objectives

Comprehend the critical role of professional behavior in telephone and digital dialogues.