You have been tasked with developing a virtual training program for your company. What are some of the "best practices" you would integrate into your program design?

Students may draw on the various points highlighted in Trainer's Notebook 7.1 such as design a series of short modules-about 60 to 90 minutes-each followed by a work assignment that immediately applies the learning to the job; move from monologue to dialogue for the delivery; ensure that the delivery is interactive; include multimedia content; keep the classroom size to a maximum of 20 to 25; attempt to model programs on the structure and style of a phone-in radio show.