With regard to research concerning the effects of nonverbal communication in organizational settings,which of the following statements is NOT true?

A) Job interviews conducted by telephone result in the interviewer making less accurate assessments of the applicant's personality than do job interviews conducted face to face.
B) Within virtual organizations, the volume of information transmitted through electronic communication tends to increase, thereby resulting in greater efficiency.
C) Message comprehension is lower in electronic communication relative to face-to-face communication.
D) Employees who communicate exclusively using e-mail may have a more difficult time achieving consensual validation.

Question

Michelle Marie · Accepted Answer

Final Answer : B, Explanation :  Research has consistently shown that message comprehension is lower in electronic communication than face-to-face communication (option C) and that nonverbal cues play a significant role in decision making during job interviews (option A). Additionally, employees who communicate exclusively using e-mail may struggle with achieving consensual validation (option D). However, research has found that virtual organizations tend to have a higher volume of communication using electronic communication, which can lead to increased efficiency (option B).

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