Which term below is an essential skill for employees in the workplace because it allows the receiver to hear and understand the message and reassures the speaker that the message has been heard in the same terms in which it is delivered?

A) paraphrasing
B) active listening
C) communication
D) processing

Active Listening

A communication technique involving fully concentrating on the speaker, understanding their message, responding thoughtfully, and remembering the discussion.

Paraphrasing

The act of rewording or restating text or speech to retain the original meaning while altering the form of expression.

Communication

The process of transferring information, meaning, and understanding from one entity or group to another.