Which strategy helps to reduce conflict by increasing understanding of the other person's viewpoint?

A) paraphrasing
B) I language
C) identifying your goal
D) but messages

Paraphrasing

Restating someone else’s ideas or thoughts in one's own words, often to clarify meaning or demonstrate understanding.

Identifying Your Goal

The process of determining what you aim to achieve in a particular situation or endeavor.

But Messages

Statements in which the word but diminishes or negates whatever has been said prior to but.