Asked by Deneatra Caesar on Jul 20, 2024

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Which of the following would be classified as an external failure cost on a quality cost report?

A) Depreciation of test equipment.
B) Repairs and replacements beyond the warranty period.
C) Supplies used in testing and inspection.
D) Re-entering data because of keying errors.

External Failure Cost

Costs incurred when a product or service fails to meet quality standards after being delivered to the customer, including returns, repairs, and warranty claims.

Quality Cost Report

A document that details the costs associated with preventing, detecting, and correcting defective work in a company.

Warranty Period

The specific time frame during which a manufacturer or seller commits to repair or replace defective products.

  • Pinpoint distinct cases of external failure costs in the management of quality.
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NA
naman ahujaJul 22, 2024
Final Answer :
B
Explanation :
Repairs and replacements beyond the warranty period are costs incurred due to products that failed after they have been sold to customers, making it an external failure cost. A- Depreciation of test equipment is a cost of doing business and is not related to the quality of a product. C- Supplies used in testing and inspection are considered prevention costs, as they are used to prevent defects. D- Re-entering data due to keying errors is considered an internal failure cost as it is a result of mistakes made during the production process.