Asked by Kayla Lippoldt on Jul 23, 2024
Verified
Which of the following statements regarding JIT in services is true?
A) Restaurants do not use JIT layouts because they interfere with creation of a good servicescape.
B) Excess customer demand in services such as air travel is met by dipping into safety stocks.
C) All of the JIT techniques for dealing with suppliers, layout, inventory, and scheduling are used in services.
D) Scheduling is not relevant to effective use of JIT in services.
E) Stockbrokers keep a high level of inventory.
JIT
Just-In-Time is a management strategy that aligns raw-material orders from suppliers directly with production schedules to reduce inventory costs.
Servicescape
The physical environment of a service delivery, influencing customer perceptions and behaviors within a service setting.
- Gain insight into how JIT and lean operations contribute to the enhancement of process efficiency and the reduction of waste.
Verified Answer
MW
matilda wataiJul 26, 2024
Final Answer :
C
Explanation :
All of the JIT techniques for dealing with suppliers, layout, inventory, and scheduling are used in services. While some industries may have unique challenges in applying JIT, the principles of reducing waste and improving efficiency can still be applied in service settings. Restaurants, for example, can use JIT techniques such as just-in-time inventory and scheduling to minimize waste and improve customer satisfaction. Companies in the transportation industry may also use JIT scheduling to meet customer demand and optimize capacity.
Learning Objectives
- Gain insight into how JIT and lean operations contribute to the enhancement of process efficiency and the reduction of waste.