Asked by Yamile Espinosa on May 24, 2024
Verified
Which of the following statements about persuasive messages within an organization is most accurate?
A) It is acceptable for managers to be dishonest when trying to persuade others because of their authoritative position in the company.
B) Persuasive messages flowing both downward or upward require attention to tone.
C) When employees send persuasive messages to their managers, they should include words such as you mus t or we should to make their messages sound more convincing.
D) Instructions or directives from managers to employees should be organized indirectly.
Persuasive Messages
Communications designed to influence the attitudes, beliefs, or behaviors of others through argumentation, evidence, and appeals to emotion.
Organizational
Relating to the structure or coordination of the activities of a group or entity in order to achieve goals efficiently.
- Recognize the importance of tone and clarity in upward and downward communication within organizations.
Verified Answer
SP
Sanjeet PandeyMay 28, 2024
Final Answer :
B
Explanation :
Persuasive messages, regardless of whether they are directed upwards or downwards within an organization, must be carefully crafted with attention to tone to ensure they are received well and are effective. This approach helps maintain respect and professionalism.
Learning Objectives
- Recognize the importance of tone and clarity in upward and downward communication within organizations.