Asked by Heather Robertshaw on Jun 18, 2024

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Which of the following help with active listening?

A) Mute your cell phone.
B) Maintain eye contact.
C) Do not be distracted.
D) Mentally review what the customer is saying.
E) All of these help with active listening.

Active Listening

An effective communication technique that ensures what the speaker says is accurately received.

Mute

The act of silencing the audio output from a device or application, preventing any sound from being played.

Maintain Eye Contact

The practice of looking directly into someone's eyes to convey attention, confidence, and sincerity during a conversation.

  • Understand strategies for active and effective communication.
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David mendelsohnJun 24, 2024
Final Answer :
E
Explanation :
All of the given options help with active listening. Muting your cell phone ensures there are no interruptions or distractions, maintaining eye contact shows that you are focused on the customer and not distracted, avoiding distractions such as looking around the room or checking your phone is crucial for active listening, and mentally reviewing what the customer is saying helps in understanding their needs and concerns. Therefore, all these options are equally important for active listening.