Which of the following guidelines should you follow while choosing a level of formality for a business document?

A) Use a formal style even if the document is for someone you have interacted with.
B) Use contractions if the document is for someone you are unfamiliar with.
C) Avoid using abbreviations in emails even if they are part of your group's culture.
D) Pay particular attention to your style of writing when conveying bad news.
E) Use personal pronouns and second-person in reports to make them more efficient.

Question

Saajidh Nizam · Accepted Answer

Final Answer : D, Explanation :  Choosing the appropriate level of formality in business communication is crucial, especially when conveying sensitive information like bad news. A careful and respectful tone can help mitigate negative reactions and maintain professionalism.

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