Whenever she has spent an hour in heavy traffic on the way to work,Sonya tends to speak rudely to her secretary,slam doors,and yell at clients.Sonya's behavior can best be explained by

A) hindsight bias.
B) outgroup homogeneity.
C) the frustration-aggression principle.
D) implicit associations.

Frustration-Aggression Principle

A hypothesis suggesting that aggression is the result of blocking, or frustrating, a person's efforts to achieve a goal.

Implicit Associations

Unconscious or automatic associations between different concepts in one's memory, which can influence thought and behavior without the individual's awareness.

Outgroup Homogeneity

The perception that members of an outgroup (a group one does not belong to) are more similar to each other than they actually are or compared to members of the ingroup.