When Dion was hired at an office supply chain store, he had to memorize scripts for every possible interaction with customers and every procedure he may have to perform. What process is at work in Dion's workplace?

A) globalization
B) commodification
C) rationalization
D) internationalization

Commodification

The process by which something, often non-material, becomes transformed into a good or service for economic exchange.

Rationalization

The process of replacing traditional and emotional thought with reason and efficiency, often applied in organizational and economic contexts.

Memorize Scripts

The process of committing a text to memory for the purpose of recitation or performance without reference to the original.