When conflict reduces each side's motivation to communicate, they rely more on stereotypes to reinforce their perceptions of the other side.

Motivation

The process that initiates, guides, and maintains goal-oriented behaviors, driving individuals to pursue and achieve objectives.

Stereotypes

Overgeneralized beliefs about a particular category of people that do not consider individual difference.

Conflict

A situation or process in which individuals or groups perceive that they have incompatible objectives, leading to potential opposition or antagonistic interactions.