Asked by Rebecca Shumate on May 09, 2024

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What is the purpose of reflection of content? Explain with an example.

Reflection of Content

A communication technique in which the listener repeats back or paraphrases what the speaker has said to ensure understanding and validation.

  • Identify and explain the purpose of reflection techniques in social work.
  • Critically assess the effectiveness of different reflection strategies in enhancing client-social worker communication.
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Glennice HollonMay 09, 2024
Final Answer :
Answers may vary. Reflections are used to respond to both content messages and affect. There are several forms of reflection: Simple, complex, double-sided reflections, and reflections with a twist.
Reflections of content emphasize the cognitive aspects of client messages, such as situations, ideas, objects, or persons (Hackney & Cormier, 2005).Reflecting a content message in response to a client's thoughts does not mean that you agree with or condone those thoughts.
Reflection is helpful when social workers want to bring focus to an idea or a situation for client consideration. When employed sparingly, reflection of content may be interspersed with other facilitative responses to prompt client expression. Used to excess, however, such reflection produces a mimicking effect. When the social worker chooses to deemphasize feelings, paraphrases that reflect content are helpful and appropriate.
Example:
Managed care utilization reviewer: We don't think that your patient's condition justifies the level of service that you recommend.
Social worker: So you feel that my documentation does not justify the need that I have recommended according to the approval guidelines you are working from.
In the example above, reflection of content is used as part of the communication with a person whose opinion is important because it relates to delivering client services-the health insurance care manager (Strom- Gottfried, 1998a).