Twyla is a benefits specialist at McCallister Manufacturing. She negotiates contracts for insurance, retirement plans, and other employee benefits in order to get the best possible deal while meeting all legal requirements. She understands the details of each benefit and is able to help employees understand the value of their benefits. This scenario illustrates Twyla's competency in the area of

A) consultation.
B) human resource expertise.
C) relationship management.
D) ethical practice.
E) business acumen.

Twyla's job as a benefits specialist at a manufacturing company requires her to have strong competencies in human resource expertise. Her responsibilities involve negotiating and managing contracts for employee benefits, which requires a deep understanding of legal requirements and the value of each benefit. Twyla's activities align with the human resource expertise competency, which is defined by SHRM as "the knowledge, skills, and abilities (KSAs) needed to perform HR activities to support organizational goals."