The process of taking the necessary preventive or corrective actions to keep things on track refers to

A) control.
B) crisis management.
C) quality.
D) benchmarking.
E) kaizen.

Preventive Actions

Measures taken to detect and eliminate potential causes of non-conformities or other undesirable situations before they occur.

Corrective Actions

Corrective actions refer to steps taken to identify, eliminate, and prevent the recurrence of undesirable behaviors or conditions in an organization or process.

Necessary

Essential or needed to achieve a specific outcome or fulfill a particular need.