The process of alternative dispute resolution utilizes mediation or arbitration, but does so only after direct attempts to negotiate agreements between the conflicting parties have failed.

Alternative Dispute Resolution

A term referring to various methods of resolving conflicts and disputes without traditional litigation, such as arbitration or mediation.

Mediation

A conflict resolution technique involving a neutral third party who helps disputing parties find a mutually acceptable solution.

Arbitration

The process whereby a neutral third party issues a binding decision to resolve a dispute.