The following members are present at a meeting you are facilitating;a side-tracker,a silent member and a complainer.What preventions and interventions can you use to reduce the affect of the negative behaviors and improve the effectiveness of the team meeting?

Answers will vary using some of the following:
Strategies -used prior to the start of the meeting:
Ground rules
Agreement on process
Being positive
Educating the group
Assigning roles
Getting ownership of agenda
Interventions -used during the meeting:
Side-tracker -playing dumb,reality check
Silent member -encouragement,check for agreement
Complainer -use justifying questions,do not be defensive