Asked by Faith Fanning on May 12, 2024
Verified
The concept of a fishbone diagram, or doing it right the first time, was promoted by Philip B. Crosby.
Fishbone Diagram
A visual tool that identifies, organizes, and displays possible causes of a problem or condition. It is also known as a cause-and-effect diagram or Ishikawa diagram.
Philip B. Crosby
An American businessman and author who contributed significantly to management theory and quality improvement practices.
- Understand the critical role that efficiency and quality play in the operational methods of management.
Verified Answer
JE
Jackie EstradaMay 19, 2024
Final Answer :
False
Explanation :
The concept of a fishbone diagram was not promoted by Philip B. Crosby. It was actually developed by Kaoru Ishikawa, a Japanese quality control expert. Philip B. Crosby was known for promoting the concept of "doing it right the first time," or zero defects.
Learning Objectives
- Understand the critical role that efficiency and quality play in the operational methods of management.
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