Asked by Savannah Pulliam on May 31, 2024
Verified
Social listening allows companies to monitor what is being said about their brands in order to respond before complaints damage online reputations.
Social Listening
The process of monitoring digital conversations to understand what customers are saying about a brand or industry online, for better market insights.
- Learn the tactics for shaping brand identity and expanding social engagement through digital mediums.
Verified Answer
RJ
Raymart Joseph SindacJun 01, 2024
Final Answer :
True
Explanation :
Social listening is a strategy that involves monitoring digital conversations to understand what customers are saying about a brand online, allowing companies to respond proactively to protect their reputation.
Learning Objectives
- Learn the tactics for shaping brand identity and expanding social engagement through digital mediums.