Asked by Daysi Antillo on May 29, 2024
Verified
Sales representative Dana sends a mixed message when she says she enjoys doing business with you and smiles enthusiastically at the same time.
Mixed Message
A communication that contains conflicting or contradictory information, making it unclear or difficult to interpret.
Enthusiastically
In a manner showing intense and eager enjoyment, interest, or approval.
Sales Representative
An individual who sells products or services on behalf of a company, often directly to customers.
- Acknowledge the role and outcomes of nonverbal communication.
Verified Answer
ZK
Zybrea KnightJun 02, 2024
Final Answer :
False
Explanation :
Smiling enthusiastically while expressing enjoyment in doing business aligns verbal and non-verbal communication, reinforcing the sincerity of the message rather than creating a mixed message.
Learning Objectives
- Acknowledge the role and outcomes of nonverbal communication.
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