Refer to Laurence Peters. The first area you choose to address is listening as this is the communication skill that frequently gets overlooked in training. Which of these is not a practical tip for effective listening?

A) Tolerate silence
B) Summarize
C) Ask simple yes-or-no questions
D) Show emotions to demonstrate you are an effective listener
E) Paraphrase

Effective Listening

The skill of attentively hearing and understanding what someone else is communicating, critically assessing, and responding thoughtfully.

Communication Skill

Communication skill encompasses the ability to effectively convey and receive information, ideas, and emotions through verbal, non-verbal, written, and digital means.

Training

The act of providing individuals with the knowledge and skills needed to perform specific tasks or jobs effectively.