Persuasive ____________________ messages, also called complaint messages, are used to complain about damaged products, mistaken billing, inaccurate shipments, warranty problems, limited return policies, insurance snafus, faulty merchandise, and other problems.

Persuasive Communication

A form of communication aimed at convincing the audience to accept a certain perspective, idea, or action.

Damaged Products

Items that have sustained harm affecting their value, functionality, or appearance, typically occurring during manufacturing, shipping, or storage.