One of the most important keys to a productive interview is _____listening.

A) passive
B) active
C) reflective
D) None of these choices is correct.

Active Listening

The act of listening attentively to the speaker’s message and responding by giving appropriate feedback to show that you understand what the speaker is saying. Restating the speaker’s message in your own words to confirm that you accurately interpreted what was said.

Passive Listening

The act of listening attentively to the speaker's message and responding to the speaker by providing verbal or nonverbal cues that encourage the speaker to continue. In effect, saying “I'm listening, please go on.”

Reflective Listening

A communication technique involving actively listening to a speaker, then repeating back what was said to confirm understanding and empathy.