Legislation is passed to protect the public and control the business activities of travel consultants, and to establish an agency to carry out the mandate. If the control is to take the form of licensing, outline a process that the agency might establish to address appeals where a licence is denied.

If the agency establishes a licensing requirement for anyone who wishes to engage in the business activity it must ensure that the requirements for obtaining a licence are reasonable and necessary. It must also establish a hearing process that would permit someone denied a licence to appeal the decision to someone other than the original decision maker. The hearing process should be fair, provide the appellant with the reasons for the denial, and provide the appellant with time to prepare a response and to be heard at the hearing.