Knopf identified several types of behavior patterns that help professionals choose in dealing with bureaucracies. He says the warrior covertly complains to others about how terrible the system is.

Bureaucracies

Administrative systems organized into a hierarchy of departments and offices, operating under a set of rules and regulations to ensure consistency and impartiality.

Behavior Patterns

Recurrent ways of acting or responding that are characteristic of an individual or group.

Warrior

symbolizes a person who shows great vigor, courage, or aggressiveness, especially in the face of adversity or in the pursuit of a cause.