Ken spends time everyday walking among her employees and customers to see how things are going and gather informal feedback. Ken's behavior is referred to as ________.

A) horizontal communication
B) searching for rumors
C) management by walking around
D) wasting time

Ken's behavior is known as Management by Walking Around (MBWA), which is a management technique that involves spending time among employees and customers to gather informal feedback and improve communication between management and employees. MBWA is a way for managers to stay in touch with the daily operations of the business and to identify and address any issues in a timely manner.