Joe has received an email from a supplier regarding the delay of his order. In order to maintain goodwill with the supplier, while writing his reply, Joe must:

A) adopt a passive voice.
B) be frank and clearly express his anger.
C) focus on the supplier and not the facts leading to the failure.
D) use the word 'you' as much as possible to make the supplier understand the situation better.
E) use more negative words than positive words.

Goodwill

An intangible asset that arises when a business is acquired for more than the fair value of its identifiable assets, often associated with the company's brand, reputation, and customer relationships.

Passive Voice

A sentence construction where the subject of the sentence is acted upon, often deemphasized action doers and focusing on the action itself.

Supplier Delay

A situation where a supplier fails to deliver goods or services on time, potentially causing disruptions in the supply chain.