James Sharp has to write a formal email to Mark Simpson, his manager, explaining that he has to take a few days' leave. He must also send an email to Joan Sanders, his colleague, discussing what has to be done and the tasks that need to be completed during his absence. In what way will the two emails be different? Discuss the differences in tone between the two and how James can achieve this.

Email to manager:
Dear Mr. Simpson,
I am writing to request three days' leave (from October 24-26, 2011, as my family and I are moving to a new house and I require the time to make the necessary arrangements. My colleague Joan will be able to handle the workload during the three days, and she can call me in case she requires any help.
I would be grateful if you could grant me the leave.
Thank you very much for your consideration.
Yours sincerely,
James Sharp
Email to colleague:
Hi Joan,
I will be moving house next week and won't be coming to work for three days (from the 24th to the 26th. Could you handle the Ames project during that time? There's nothing to be done, but the client may call for some clarification. I'll give you the relevant documents by this evening.
Thanks,
James
Business etiquette indicates that some situations require more diplomacy than others. As James knows Joan well, a less formal approach is appropriate. However, when he is communicating with people who outrank him or with people outside the organization, an added measure of courtesy is usually needed. The tone of business messages can range from informal to conversational to formal. When communicating with superiors or with customers, the right tone will usually be more formal and respectful. However, that same tone might sound distant and cold in a small organization or if used with close colleagues.