In trying to work out an acceptable solution to a problem, managers who rely on their understanding of other people and who empathize with others' feelings are using which managerial skill according to Katz?

A) Supervisory
B) Conceptual
C) Creative
D) Technical
E) Human

The skill described in the question is human skill, which involves the ability to work effectively with and through other people. Katz identified three essential managerial skills: technical, human, and conceptual. Technical skill involves the ability to apply specialized knowledge or expertise; conceptual skill involves the ability to understand complex relationships and environments; human skill involves the ability to work well with others. Therefore, the best choice is E, human skill.