In Scenario 15-1, Joey needs to gather all information about the delivery driver job before he can hire effectively and efficiently. This is called ______.

A) job analysis
B) job description
C) job specification
D) job detail

Job analysis is the process of gathering, documenting, and analyzing information about a job to hire effectively and efficiently. It includes understanding the tasks, responsibilities, skills, and qualifications needed for the job, which Joey needs to do before hiring new delivery drivers.