Asked by Desirae Whitmer on Jun 20, 2024
Verified
In an effort to improve profits,a major Canadian car rental company monitors all rentals for safety and customer satisfaction.For each rental the company must report the type of car,the age of the driver,whether the car was ready at the agreed upon time,and any mechanical problems.
A) Who: All car rentals; Cases: Each car rented is a separate case; What: Type of car,age of driver,whether the car was ready,and mechanical problems; When: Current; Where: Canada; Why: To improve profits; How: Data are collected from rental records.
B) Who: All car rentals; Cases: Each car rented is a separate case; What: Type of car,age of driver,whether the car was ready,and mechanical problems; When: Two years ago; Where: Not specified; Why: To improve customer service; How: Not specified.
C) Who: All car rentals; Cases: Each car rental company is a separate case; What: Type of car; When: Current; Where: Canada; Why: To improve profits; How: Data are collected from rental records.
D) Who: Car rentals; Cases: Each agency is a separate case; What: Type of car,age of driver,whether the car was ready,and mechanical problems; When: Last year; Where: Canada; Why: To improve customer service; How: Data are collected from rental records.
E) Who: Car rental company; Cases: Each car rented is a separate case; What: Type of car,age of driver,whether the car was ready,and mechanical problems; When: Current; Where: Major car rental company; Why: To improve profits; How: Data are collected from rental records.
Customer Satisfaction
The measure of how products or services supplied by a company meet or surpass customer expectation.
Mechanical Problems
Mechanical problems refer to issues or failures within the machinery or structural components of a system, impairing its intended function.
Car Rental
A service providing temporary access to a vehicle for a predetermined length of time in exchange for payment.
- Familiarize oneself with the procedures and factors necessary for the design and operation of research, including the identification of the research participants, subjects, time frames, settings, reasons, and tactics of research initiatives.
- Identify the differences between scenarios and features during the process of data acquisition.
- Recognize the ethical considerations and aims behind collecting data in different fields (health, education, consumer behavior).
Verified Answer
Learning Objectives
- Familiarize oneself with the procedures and factors necessary for the design and operation of research, including the identification of the research participants, subjects, time frames, settings, reasons, and tactics of research initiatives.
- Identify the differences between scenarios and features during the process of data acquisition.
- Recognize the ethical considerations and aims behind collecting data in different fields (health, education, consumer behavior).
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