Asked by shaniece varela on May 28, 2024
Verified
In a bad-news adjustment letter, there is no sense trying to salvage goodwill; the reader is so angry that he or she will never do business with you again.
Bad-News Adjustment Letter
A written communication typically from a business to a customer, addressing a complaint and explaining the resolution or adjustment made in response to an issue.
Goodwill
The intangible asset that represents the value of a company's brand, customer relationships, reputation, and other non-physical assets.
- Fathom the organization and aims of diverse business letters.
Verified Answer
FB
Faith BridgesJun 01, 2024
Final Answer :
False
Explanation :
In a bad-news adjustment letter, it is important to salvage goodwill and maintain a positive relationship with the customer. While the customer may be angry and may not do business with you again, it is still important to try and minimize any further damage to the relationship.
Learning Objectives
- Fathom the organization and aims of diverse business letters.