Asked by Jaylen manos on Aug 01, 2024
Verified
If a customer makes an unreasonable claim against your company,there is no need for you to explain why you are rejecting it.
Unreasonable Claim
A statement or assertion that lacks logic, evidence, or is beyond what is considered fair or sensible.
Rejecting
The act of refusing to accept, submit to, believe, or make use of something.
Customer
An individual or entity that purchases goods or services from a business.
- Understand the significance of upholding ethics and etiquette when delivering negative messages.
- Pinpoint suitable approaches for communicating difficult information in sensitive scenarios to diminish detrimental consequences.
Verified Answer
AP
Andrea PantaAug 06, 2024
Final Answer :
False
Explanation :
It is important to provide a clear and concise explanation for rejecting a customer's claim, even if it is unreasonable. This helps to maintain transparency and build trust with the customer. Simply rejecting the claim without any explanation can lead to further frustration and potential negative reviews for the company.
Learning Objectives
- Understand the significance of upholding ethics and etiquette when delivering negative messages.
- Pinpoint suitable approaches for communicating difficult information in sensitive scenarios to diminish detrimental consequences.
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