Asked by Miranda Zapien on May 04, 2024
Verified
How well a good or service meets or exceeds customers' expectations or the degree to which a product conforms to established tolerance standards is known as ______.
A) quantity produced
B) quality
C) surpassing customer expectations
D) total quality management
Total Quality Management
A management approach focused on continuous improvement of processes, products, and services to enhance customer satisfaction.
Customer Expectations
The set of beliefs or standards that customers hold regarding the future performance and delivery of products and services.
- Comprehend the criticality of defect rates and tolerance ranges in ensuring product excellence.
Verified Answer
MY
Mikey YahnerMay 08, 2024
Final Answer :
B
Explanation :
Quality is defined as how well a good or service meets or exceeds customers' expectations or the degree to which a product conforms to established tolerance standards.
Learning Objectives
- Comprehend the criticality of defect rates and tolerance ranges in ensuring product excellence.