Asked by Christopher Thomas on May 11, 2024
Verified
Four Seasons Hotels competes on service excellence.It invests in HR systems for service quality,such as selecting,training,and rewarding employees' service-related skills.What theory is being applied by Four Seasons Hotels.
A) service quality
B) resource-based view
C) human capital
D) behavioural
Service Quality
The degree to which a service meets the customer's expectations and needs, often assessed through dimensions like reliability, responsiveness, assurance, empathy, and tangibles.
Four Seasons Hotels
An international luxury hospitality company known for its high-quality standards, exemplary service, and luxury accommodations in destinations around the world.
Human Capital
Represents the collective skills, knowledge, or other intangible assets of individuals that can be used to create economic value for the individuals, their employers, or society.
- Understand the significance of strategic HRM in organizational contexts.
- Comprehend the manner in which human capital investments improve productivity.
Verified Answer
PA
Paola AlvaradoMay 15, 2024
Final Answer :
C
Explanation :
The theory being applied by Four Seasons Hotels is the human capital theory, which emphasizes on investing in employees' skills and knowledge to improve organizational performance. By investing in HR systems such as selecting, training, and rewarding employees' service-related skills, Four Seasons Hotels is enhancing the human capital of the organization, which in turn, will provide a competitive advantage through service excellence.
Learning Objectives
- Understand the significance of strategic HRM in organizational contexts.
- Comprehend the manner in which human capital investments improve productivity.