Asked by Jasmine Collymore on May 11, 2024
Verified
Emotional contagion has what effect in the communication process?
A) It has no effect on the communication process.
B) It provides feedback to the sender that the receiver understands and empathizes with the message.
C) It reduces the amount of communication among colleagues.
D) It makes it more difficult for the receiver to receive emotional meaning about the sender's experience.
E) It reduces the amount of communication among colleagues AND makes it more difficult for the receiver to receive emotional meaning about the sender's experience.
Emotional Contagion
The phenomenon where emotions are transferred from one person to another, either consciously or unconsciously, leading to shared feelings among individuals or groups.
Feedback
Information given to an individual or group regarding their performance or behavior, intended to guide future actions.
Communication Process
The steps through which information is transmitted from a sender to a receiver, including encoding, the communication channel, decoding, and feedback.
- Gain insight into how emotional contagion influences communication and the outcomes it has on the process of communication.
Verified Answer
SB
Sarah BoldenMay 15, 2024
Final Answer :
B
Explanation :
Emotional contagion can help to provide feedback to the sender that the receiver understands and empathizes with the message. This can enhance communication by building trust and rapport between colleagues. Option A, C, and D are incorrect as emotional contagion does have an effect on the communication process, it does not reduce the amount of communication, and it can help the receiver to understand the sender's emotions better. Option E is incorrect as both parts of the statement are incorrect.
Learning Objectives
- Gain insight into how emotional contagion influences communication and the outcomes it has on the process of communication.