Donald Roy's classic study of the workplace called "Banana Time" showed that

A) knowledge workers need more coffee breaks than service workers do.
B) communities of coping emerge with co-workers during coffee breaks.
C) telecommuting will destroy the sense of community among co-workers.
D) play emerges in even the most harsh and strenuous work environments.

Banana Time

A term from industrial sociology referring to informal break times and rituals that employees use to form social bonds and break the monotony of repetitive tasks.

Work Environment

The setting, conditions, and culture that employees experience within their workplace.

Knowledge Workers

Individuals whose main capital is knowledge, typically characterized by a high degree of expertise, creativity, and problem-solving capability.